Shipping and Returns
Shipping Information
We ship to addresses within the United States and select international destinations. Please note that we do not ship to APO/FPO addresses or P.O. boxes. Orders are typically processed and shipped within 1-3 business days, Monday through Friday, excluding holidays.
Shipping Rates
Shipping rates are calculated based on the weight of the package and the shipping destination. Rates will be displayed at checkout before you complete your purchase.
Shipping Times
Standard shipping times within the United States are typically 3-7 business days. International shipping times may vary depending on the destination.
International Shipping
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please note that returned items must be in their original condition and packaging, and must not show any signs of wear or use.
To initiate a return or exchange, please contact us at [email protected] with your order number and reason for return. We will provide you with a return shipping label and instructions.
Please allow 1-2 weeks for your return to be processed and for the refund to be credited to your original form of payment.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide you with a return shipping label and instructions for returning the item. Once we receive the damaged or defective item, we will send you a replacement or issue a refund.
Contact Us
If you have any questions about our shipping and returns policy, please contact us at hello@playhero.com